WHAT IS BPO?
Business Process Outsourcing in simple words is the outsourcing of the non-core part of business activities to an external agency so as to reduce the effective cost and improve the quality of work. It is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected process or processes, based upon defined and measurable performance metrics.
BPO is a proven method that companies can use to shed contextual activities and create value for the corporations. Through BPO or Business Process Outsourcing, we look at your business process and change the way it works by applying innovative thought and creative management. Because being a supplier involves more than just performing the functions of the process. It is about redefining the way it is done making it simpler and more controlled. With the increasing Competitions and advanced technologies combined with macroeconomic factors, organizations are now searching for ways to manage growth with less infrastructure and fewer employees. Outsourcing has emerged as a practical solution for meeting this challenge. To remain focused, flexible and technologically competent, businesses have already come to rely increasingly upon third parties whose core competencies are expertise in a specific business processes. Thus, BPO has emerged as an essential strategic tool in the competition for resources, capital and markets.
Our Services, centered on Our Core Competencies, include
- Administration
- Human Resources
- Finance & Accounting
- Customer Care & Marketing
- Payment services
WHAT WORK CAN BE OUTSOURCED?
- All Onsite and Offsite Data entry, Data processing and Accounting work , i.e. Book Keeping Services.
- Account Receivables and Collection Procedures
- Account payables
- Cheque Management
- Payroll Processing and Management
- Pay Slips preparation
- Inventory and Stores Management
- Transaction Processing
- Internal Audit and Control System
- Income Tax Help Desk
- Credit Verification Services for Mobile & Finance sector (Field Verification , Desk Authentication)
- Outbound and Inbound Tele-Calling Activity
- Web Design & Development
FACTORS that determine ‘OUTSOURCE ABILITY' of a Process:
- Criticality of the process
- Processes that are non-Core, but Critical - are most amenable to outsourcing
- Remote serviceability and accessibility
- Processes that can be serviced and monitored from a remote location - in many cases, this would be possible, but many not be practiced.
BENEFITS FROM OUTSOURCING
Today, the Sluggish economy has made Cost-cutting a top priority for most organizations. There's no better time to consider offshore outsourcing. It enables the companies to concentrate more on strategic initiatives. However, the reasons which are encouraging the companies for outsourcing include:--
A. Improved Services at Lesser Cost
Hiring people for specific projects is fast becoming impractical at least budget-wise, considering the salaries and benefits that in-house employees' demand. The experts sought to be hired would be reluctant to take the position in light of its lack of security - once the project was complete. That's why its better to outsource certain services as it enable the employer to avail better services at comparatively lower prices.
B. More Efficiency, Greater Profitability
By spending excessive amounts of time and research towards managing its technology a company detracts resources that could otherwise be allocated to its main business strategies. Companies that rely on outsourcing certain services get better and more efficient results as they often get better advice, solutions, and support.
C. Less Liability
Immediately upon hiring an employee, the employer becomes liable for many statutory compliances, like Provident fund, ESIC, including worker's compensation and potential unemployment liabilities. The greater the number of employees, the greater the probability that employer liability will manifest itself. With that in mind, many companies contract for outside services whenever possible.
Other Benefits
- Convert fixed costs into variable costs and reduces Operational Risks.
- Service level improvement, i.e., faster innovations.
- Access to world class capabilities
- Process discipline that is enforced through simplification and standardization
- Flexibility for acquisitions, divestitures, mergers and launching new businesses
- Enables you to focus on Strategic Business issues
- A better employment experience for back-office employees and enhanced morale
- Self-service and the resultant culture change
|
